Shipping policy
Shipping Policy
Pottery Selections Co carefully packages each order to help ensure your items arrive safely. Because many of our products are handmade, fragile, and one-of-a-kind, we take extra care when preparing orders for shipment.
Damaged or Lost Shipments
If your package arrives damaged, is lost in transit, or is marked as delivered but cannot be located, please contact Pottery Selections Co as soon as possible so we can review the situation.
You may contact us through:
Email: info@potteryselectionsco.com
Instagram: @potteryselectionsco
The Contact Us section of our website
Please provide your order number and, when applicable, clear photos of the damaged item, shipping box, packaging materials, and shipping label. Please keep all original packaging while your case is being reviewed.
Each shipping issue is reviewed individually and on a case-by-case basis. Depending on the circumstances, additional information may be required before a determination can be made.
Shipping Insurance
Most orders are shipped with carrier insurance. When applicable, an insurance claim may be filed for items that are lost or damaged during transit. Customers may be required to provide photos, packaging, documentation, or other information requested by the shipping carrier in order to process a claim.
The availability of shipping insurance does not automatically guarantee a refund or replacement. Any resolution will depend on the circumstances of the shipment and, when applicable, the outcome and requirements of the carrier’s claim process.
Pre-Orders
Items identified as “Pre-Order” at the time of purchase are not currently available for immediate shipment and may require an extended period of time before they are ready to be fulfilled.
Estimated fulfillment timeframes for pre-order items may be communicated at or before the time of purchase through the product or invoice description, direct message, live sale, social media stories, or other communication from Pottery Selections Co.
Because many of our products are handmade and/or sourced directly from artisans, pre-order fulfillment times are estimates and may vary or experience delays due to production, artisan availability, transportation, shipping, customs, or other circumstances outside of our control.
Orders containing pre-order items may remain marked as “Unfulfilled” until the pre-order item becomes available and the order is ready for shipment. An “Unfulfilled” status does not mean that the order has been canceled, lost, or forgotten.
By completing a purchase containing an item clearly identified as “Pre-Order,” the customer acknowledges and agrees that the item is not immediately available for shipment and agrees to wait for the estimated fulfillment timeframe communicated at or before the time of purchase, including the possibility of reasonable delays.
If you have questions regarding the status of a pre-order, please contact Pottery Selections Co.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. Pottery Selections Co is not responsible for delays, misdelivery, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
By completing a purchase with Pottery Selections Co, you acknowledge and agree to this Shipping Policy.
